A loyalty chatbot that brings customers back more often
Grovi awards points for purchases and engagement, manages tiers and rewards, and reminds customers to return, turning a one-off sale into a longer relationship.
Launch for freeAcquisition is expensive, but customers have no reason to return
After the first purchase, many customers forget the brand. Blanket discounts eat into margin, physical loyalty cards stay at home and there is no clear view of what actually drives a second purchase.
Put the loyalty programme inside the conversation
Grovi awards points automatically for purchases and meaningful activity, unlocks tiers and rewards, and reminds inactive customers before points expire. Retention grows through progress and recognition rather than an endless discount race.
What a loyalty chatbot can do
Award points automatically
Reward purchases and engagement by your rules.
Manage tiers and status
Give customers a reason to reach the next level.
Unlock rewards and benefits
Exchange points for gifts, perks or discounts.
Bring inactive customers back
Send timely reminders before value is lost.
Connect referrals
Award points when customers invite friends.
Measure retention
See who returns and which mechanics work.
Launch in 2 minutes
- Connect your supported channels from your phone.
- Set the point rules, tiers and available rewards.
- Turn it on: customers earn and redeem points while you track retention in the dashboard.
How it works
- A customer earns points on each purchase and returns to redeem them.
- Reaching a new tier unlocks a benefit and lifts average order value.
- A reminder about expiring points brings an inactive customer back before they lapse.
The numbers: 500 customers, $50 average order
Take a business with 500 customers and a $50 average order. Acquiring a new one is expensive, and without retention most do not return after the first purchase. The loyalty programme awards points for purchases and activity, runs tiers and reminds people about you - even +0.5 repeat purchases per customer a year across 500 people at a $50 order is $12,500 in extra revenue. And all of it without the discount race that eats margin.
But what if…
Points cheapen the product like discounts?
Points are a deferred reward for coming back, not a one-off price cut. They grow repeat purchases without eating the margin on every sale.
Customers will not collect points?
Tiers, a leaderboard and expiry reminders turn collecting into a game. People return so they do not lose what they already earned.
Is the programme hard to run?
Points accrue automatically by your rules, and the bot reminds and issues rewards itself. No plastic cards or spreadsheets.
Does it suit a small business?
That is exactly where retention matters most - bringing a customer back is cheaper than finding a new one. The first bot is free, and rules scale to any size.
Frequently asked questions
Why use loyalty points instead of ordinary discounts?
A structured programme encourages repeat purchases without reducing the price for every customer every time.
How are points awarded?
Automatically for purchases and eligible activity according to the rules you set.
Can referrals earn points too?
Yes. You can reward customers for activated friend referrals.
Which channels can I use?
Use the same loyalty logic across Grovi’s supported social, messaging and web channels.