An AI FAQ chatbot that answers customers for you
Grovi handles routine questions from your knowledge base across Instagram, WhatsApp, TikTok and web chat, understands voice notes and documents, and hands complex cases to a live agent 24/7.
Launch for freeYour team is buried in the same questions
Most support questions repeat, yet someone still answers each one by hand. Customers who write at night wait until morning, and complex cases compete for time with routine requests that should never have reached an agent.
Grounded answers from your knowledge base
Grovi answers from approved business content rather than inventing a response. It can transcribe voice notes, read uploaded documents and pass an out-of-scope question to a live agent together with the conversation context.
What an AI FAQ chatbot can do
Knowledge-base answers (RAG)
Stay grounded in your approved information.
Understand voice and documents
Transcribe a voice note and read a PDF.
Escalate to a person
Hand over with the full conversation context.
Support customers 24/7
Answer overnight and at weekends.
Question analytics
See what customers ask most often.
16 languages
Reply in the customer’s language.
Launch in 2 minutes
- Connect Instagram, WhatsApp, TikTok or web chat from your phone.
- Upload your knowledge base and frequently asked questions.
- Turn it on: the bot answers routine questions and escalates complex cases.
How it works
- A customer asks about terms and gets an immediate answer grounded in your knowledge base.
- A voice note arrives; the bot transcribes it and responds to the actual question.
- The answer is not in the source material, so the bot brings in an agent with the full context.
The numbers: 1,000 support requests a month
Take a support desk with 1,000 requests a month, 80% of them repetitive - “how”, “how much”, “where”. An agent spends most of their time on these, and at night the customer waits until morning. The bot closes those 800 repeating questions from the knowledge base instantly and around the clock, so only the remaining 20% - complex and non-standard - reach a person. The team is unloaded, response time drops to seconds, and you do not need to hire for nights and peaks.
But what if…
The bot invents an answer and misleads a customer?
It answers only from your knowledge base, not from general internet knowledge. Whatever is not in the base, the assistant does not make up - it hands the question to an agent.
Customers dislike bots in support?
Customers dislike waiting - an instant, accurate answer from the base beats a queue. Anyone who needs a human is switched over at once, with the chat context.
The bot will fumble hard questions?
It is not meant to solve them: on a non-standard request it calls an agent and passes the full history. The person joins prepared, not from scratch.
Does loading the knowledge base take long?
The base is built from your FAQs, documents and articles, and the assistant learns from them. The first bot is free, so you can start with the top 20 questions.
Frequently asked questions
Does the bot answer from my data?
Yes. It uses your knowledge base so answers stay grounded in your approved information.
Can it understand voice notes and documents?
Yes. It can transcribe voice notes and read PDF and Word files.
What happens with complex questions?
The bot hands them to a live agent together with the conversation context.
Which channels can I use?
Use one knowledge base across Instagram, WhatsApp, TikTok and web chat.