A restaurant chatbot for orders and table reservations
Grovi connects an AI brain to Instagram, WhatsApp, TikTok and web chat: it shows a photo menu, takes orders with clear choices, books tables and can answer by voice around the clock.
Launch for freeOrders and reservations disappear in DMs
Guests write at every hour, while the host is serving the floor. Orders get missed, reservations overlap, and answering “Do you have a table?”, “What does it cost?” and “Where are you?” consumes the day. At night and during rush hour, unanswered messages mean lost revenue.
A smart link between the guest and the kitchen
Grovi adds an AI assistant between your guest and your team. It understands text, voice notes and images, presents a photo menu, takes orders and reservations, accepts a deposit or payment in chat, and calls in a host only when a person is truly needed. One brain works across your supported channels.
What a restaurant chatbot can do
Photo menu with choices
Guests choose dishes right in the conversation.
Understands voice notes
A spoken order is transcribed and turned into a request.
Interactive table map
Guests see open tables on a plan and reserve visually.
Chat payments
Take a reservation deposit or payment for the full order.
PDF menu and bill
Send a menu, event flyer or bill as a file.
16 languages
Reply in the guest’s language - useful for visitors.
Launch in 2 minutes
- Connect a supported messaging or social account from your phone.
- Upload the menu, prices and reservation rules so the bot can learn them.
- Turn it on: guests place orders and reserve tables while you see every request in the dashboard.
How restaurants use it
- A guest asks about a private event on Instagram, and the bot sends the photo menu, calculates the deposit and captures contact details.
- Ten people reserve tables at once during dinner rush; the bot confirms each booking without a queue.
- A tourist writes in English, receives an answer in English and gets the PDF menu immediately.
The numbers: an 8-table coffee shop
Take a coffee shop with eight tables and an average ticket of $12. Before the bot, the host answered DMs between orders and fell behind at peak: out of 40-50 messages a day, 10-15 went unanswered - that is 8-12 lost orders and reservations, roughly $100-150 in revenue slipping away every day. The bot answers every message instantly and around the clock, takes the "Do you have a table? / How much? / Where are you?" routine off your plate, and leaves the host only the conversations that truly need a person. Even recovering half of those lost requests pays for a paid plan in the first week.
But what if…
A guest wants a real person, not a bot?
The bot never pretends to be human and hands the chat to your team at any moment, with the full history. Live conversation stays; the bot only takes the routine.
The bot answers wrong and embarrasses us?
It answers only from the menu, prices and rules you upload, and it does not invent. For anything outside its knowledge, the assistant calls a person instead of guessing.
A guest has a special or allergy request?
The bot recognizes that and switches to a host right away, flagging the chat as important. Nothing is lost - you see it first in the dashboard.
The internet or the app goes down?
The bot lives in the cloud and inside the messaging apps, so your Wi-Fi dropping does not affect it. Messages sent meanwhile are handled as soon as they arrive.
Is this too expensive for a small place?
The first bot is free and launches without a developer, so you pay nothing until you see the value. Paid plans pay for themselves with a few recovered bookings a month.
Frequently asked questions
Do I need a separate app?
No. It works in your connected channels and web chat, with setup handled from your phone in minutes.
Will the bot replace my host?
It removes routine work - orders, reservations and common questions - and passes only complex cases to your team.
Can guests pay in chat?
Yes. Take a reservation deposit or the full order in the conversation with cards, PayPal, or Apple and Google Pay where available.
How many languages does it support?
It can reply in 16 languages, selecting the guest’s language automatically.